Refunds and cancellation (English)
Last updated: September 30, 2026
Within 14 days
A purchase — subscription or pack — is refunded in full if you ask within 14 days of payment, as long as no carrot from that purchase has been spent. Write to contact@familychef.io or reply to Paddle's receipt; Paddle refunds the original payment method, and that purchase's carrots are removed from the tribe.
After that
After 14 days, or once a carrot from the purchase has been used, the purchase is no longer refundable, since you asked for it to take effect immediately. Your statutory rights remain.
Cancelling the subscription
The person who pays can cancel at any time from “Manage my subscription”; cancellation takes effect at the end of the paid month, with no pro-rata refund. A chargeback removes the purchase's unspent carrots and ends a subscription immediately. The French version of this page prevails.